"Interop Technologies, which provides core wireless solutions for messaging, device management, and gateway connectivity, today announced availability of SCOPE Device Management the company’s subscriber-focused solution for managing customer devices on wireless networks.
SCOPE (Subscriber Capability Originated Provisioning Environment) is designed to make device updates simple and fast by automatically identifying a device problem and enabling a One-Click Fix. According to Interop, SCOPE enables operator customer service representatives - or customers using an optional self-care portal - to resolve device issues easily. The solution helps improve customer satisfaction and operators’ first-call resolution statistics, as well as reducing escalations from Level I service personnel to Level II technicians.
SCOPE is designed to integrate seamlessly into existing SS7-based solutions for CDMA or GSM. It includes a Global Device Repository which contains network configuration information and vast data on subscriber device capabilities and settings, gathered as sessions take place. No human involvement is required."
