"The software... can be used by IT administrators or by an operator's customer service representative to remotely control a user's phone in order to troubleshoot problems or show a phone user how to set up features.
So far, LogMeIn supports certain models of Windows Mobile, BlackBerry and Symbian phones.
An IT administrator can begin helping a phone user by logging into the LogMeIn browser-based management console. Provided that the phone has a small application installed, the administrator will see a simulated version of the phone in the console. The administrator can preload the applet onto all workers' phones or send the user an SMS message with the application. "
