Verizon, Why You Gotta Mess With My Settings?

Stacey Higginbotham writes: "A quick call to Verizon’s customer service elicited no information, other than a guess that the phone had been updated and it erased the settings. Beyond the irritation, the unexpected and unauthorized change to my settings was a reminder that the phone still exists in a completely different world from that of the desktop or the notebook."