InnoPath Introduces First Mobile Device Management System Tying Smartphones and Advanced Featurephones to Customer Care.

"InnoPath Software... announced its next-generation solution, ActiveCare. ActiveCare represents a transition from point products with limited applicability to complete solutions and provides operators with an ‘active’ connection between the subscriber’s phone and frontline care. This reduces call handling times, increases first-call problem resolution, lowers operational expenses, and reduces churn by enhancing the end-user experience. ActiveCare is applicable to both featurephone and smartphones using the InnoPath Smart Client or native clients installed on the phone at the factory."