Mobile Device Management and the Call Center - High Speed, Low Drag and a Better Experience.

Jason Lackey of InnoPath Software writes: "Even relatively conservative financial models have shown the industry-wide cost of delivering customer care to be in excess of $25 billion/year, making first year savings of over $50m a very real possibility for Tier 1 operators. With such savings on the table combined with payback times which can in some cases be less than one year, the question of whether or not to implement MDM for customer care has changed more to a when and how for most major operators."