Companies Shed Initial Resistance to iPhone.

"About one-third of respondents wanted better tools to manage the device, like shutting off such features as the camera or the ability to do a remote wipe of data if the phone were lost. While Apple has made it easy to download apps, it's a little bit trickier for IT departments that want to update hundreds or thousands of devices at a time -- that was a concern for about 22 percent of respondents. 'One of the big challenges for Apple is that they don't have a good story around mobile device management,' says Stephen Drake, program vice-president at IDC. Forrester's Schadler says that Kraft has encountered problems with calendar synchronization. Still, Avaya is mostly satisfied with the devices. 'The only thing we'd want to do is a remote reset if someone called and lost the device,' says Avaya's Loo. Apple has said it will address some of these issues with iPhone 3.0 this summer, but it declined to elaborate for this story."