"...$3.2 million dollars to update the phone. All for a free software upgrade which could have been done remotely if the phone has been designed to include updates over the air.
Considering the fact that 'Jitterbug was created for people who prefer a simple, easy to use cell phone, a friendly, helpful service experience', perhaps a little bit of technology built into the phone ahead of time, would have saved a lot of headaches afterwards."
