Mobile Device Management Corrals Smartphone Problems.

"Fixing or even setting up a mobile phone can eat up the profits that come from offering the new range of services and applications on smartphones, so somebody had to step in and do something about it. Mobile Device Management (MDM), a surprisingly standardized service, provides a way for a carrier to look out all the way to the handset and quickly resolve problems by actually taking control of the device and working things out. MDM has been embraced by device manufacturers who are pre-loading the standardized clients into their devices. It also is being embraced by carriers who are loading the necessary software within their OSS/BSS to interface with those clients."