David Ginsburg of InnoPath Software writes: "All told, MDM can save 10 minutes from the typical configuration call. Across the millions of calls an operator takes in a year, this adds up.
Net-net, MDM-driven care saves time, avoids frustration, and in an environment where it is a challenge to stay afloat much less swim upstream, it makes a real difference both financially and in terms of the end-user experience.
MDM for customer care may be deployed by an operator inside of six months, helping prove the business case when pressured to cut capex.
The financial return on investment is also compelling. A tier one operator could save upwards of €50 million in a single year, a figure validated by Stratecast. If just 10% of these savings are invested in the solution, it is money well spent."
