Move Over Touch: Voice Recognition Grows Up.

"Nuance Communications said today it’s offering an upgrade to its line of speech recognition software aimed at carriers and handset makers. The new software includes a combination of on-handset speech recognition and server-based transcription that means it can do far more than navigate an address book. It’s also a sign that carriers are interested in offering up voice recognition as an easy way to navigate through content on mobile phones — while at the same time getting consumers to use their data plans."

Nuance Takes On Microsoft and Google With IBM Deal.

"Nuance Communications said today it’s bought several patents related to IBM’s speech recognition technology, joining Microsoft as one of the two the largest licensors of such technology. IBM, Nuance and Microsoft all provide speech-to-text and voice recognition products, an industry that’s growing in importance as devices makers seek more intuitive user interfaces."

T-Mobile USA rolls out on-device app for customer care.

"T-Mobile USA Inc. announced it will install a do-it-yourself customer-service application from Nuance Communications Inc. on 'select' handsets, which the carrier said will allow customers to solve common service and handset problems without contacting the carrier’s customer-service representatives. The offering is an effort to offload sometimes costly customer-care calls."

Nuance and Genesys Announce Call Center Partnership.

"US-based speech recognition technology vendor Nuance Communications and contact center software provider Genesys have formed a partnership to enable enterprises to offer Genesys' voice platform in a scalable hosted call center application."

Nuance to Acquire SNAPin Software.

"Nuance today announced a definitive agreement to acquire privately-held SNAPin, a provider of mobile device and server self-service technology. With the strengths and resources of Nuance and SNAPin, the combined organization can deliver innovative, highly scalable mobile customer care solutions that transform the way mobile operators and enterprises interact with consumers in real-time on mobile devices."