Sicap Enables Call Centre Agents to Reduce OPEX and Gain Efficiency.

"Sicap enables call centre agents to significantly reduce OPEX and gain efficiency with its combination of Device Management, or 'DM,' tools. Sicap’s DM tools enable a 40 percent reduction in call time for 1st level, and an 80 percent reduction for 2nd level handling of smartphone issues by call centre agents."

Orange Group Device Management Evolves with Sicap.

"Orange Group has signed with Sicap to upgrade its Sicap Device Management Center (DMC).... Sicap DMC also supports advanced DM functionalities such as mobile application management, remote control and diagnostics, wipe and lock, and other security features. ARPU gained from marketing advanced DM services provides a rapid return on investment and cover the configuration and troubleshooting costs associated with today’s handsets."

Device Management - The last leg is in your hands.

In a guest post from Dominique Schmidt, CEO of Sicap, at Telco 2.0: "There are four key principles of effective device management: know, set-up, update, secure." (read the entire post here)

Telefonica O2 signs with Sicap to set up Czech mobiles.

"The Sicap Device Management Center was launched last month as Telefónica O2 Czech Republic service 'O2 Settings'.

The platform automatically detects devices in the O2 network and sends them settings for services the customer is provisioned for, such as MMS and WAP browsing. The platform runs in real time and the setting is usually received within one minute of detection."

Sicap enables the non-iPhone, non-Android market to get even with software.

"The Sicap device management platform [carries] out live capability and « vital statistics » device checks... administrators of the platform are fed a complete list of installed applications, their versions as well as other software and hardware details for each device in the network. The Sicap platform allows the subsequent installation, updating or removal of phone clients to ensure that software downloads work first time...

Users are able to install and remove applications seamlessly, accept prompts for subsequent updating operations and gain control over application usage in an assisted manner. Because the logical downside of third party applications is an increased risk of malware and virus attacks, Sicap integrates the application « kill » facility into its platform, enabling an operator to detect devices concerned in the network, advise affected customers of an attack, then disable and remove malicious programmes...

... based on OMA DM SCOMO standards as well as proprietary manufacturer implementations. Supported natively by all recent Symbian and Windows Mobile based devices, Sicap’s use of open-standard protocols will encourage the overall development of mobile software and help bring the smart phone market back into balance.

Sicap application management is available as a managed service and can be deployed by an operator as part of a corporate offer for example."

Sicap and Red Bend Sign Agreement for Interoperable Device Management.

"The cooperation between Red Bend and Sicap means that device manufacturers and mobile operators can instantly manage deployed devices using standards-based Open Mobile Alliance Device Management (OMA DM) protocols. Operators can now identify devices in the network using Sicap’s server and then update each device’s firmware using Red Bend’s client software."

Making sense of MDM.

"Nils Granath, Director of Product Management at Sicap, defines MDM and explains where its benefits lie... As part of a MDM strategy, the ideal POS solution should make it possible for the user to backup, restore and transfer all personal data from one mobile phone to another, regardless of the make or model. POS solutions operate via Bluetooth, Infrared or USB transfer and can only be enabled by mobile operators, meaning that consumers are unable to transfer content from their handset to that of a friend, preventing any digital rights infringements. As they can be located within an operator’s retail outlet, the consumer simply requests all content is transferred to the new model at the time of upgrading handsets. As mobile content can only be authorised for transfer to a new handset by the existing operator, customers have a compelling reason not to churn."

Sicap acquires Swapcom.

"Sicap, a leading provider of products and solutions for mobile operators, today announced that it has acquired Swapcom. The acquisition will strengthen Sicap's position in the market as leader in the Mobile Device Management (MDM) space and extend the global offer to include solutions which facilitate business between operators and value-added service providers."