Next Hot Tech IPO: LogMeIn.

"A LogMeIn offering could result in more technology mergers and acquisitions. The possibility of more IPOs may drive up prices for likely buyout candidates, giving buyers a much-needed impetus to loosen their purse strings and snap up likely candidates."

LogMeIn Hopes to Raise Up to $80 Million in IPO.

"Remote device management is seen as a growing sector of the software business at a time when more and more people are doing their computing using mobile devices. LogMeIn says that over 70 million devices around the world are controlled using its subscription-based software, which can be used in situations from remote backup, server management, and file transfers to help-desk diagnostics and support. In December the company released a $30 application for the Apple iPhone and iPod Touch that lets users control their home or work computers directly from the mobile device’s screens

Founded in 2003, LogMeIn has raised $30 million in venture funding from Intel Capital, Integral Capital Partners, Prism VentureWorks, Polaris Venture Partners, and 3TS Capital Partners. Prism is its largest single shareholder. "

LogMeIn helps IT solve mobile phone problems.

"The software... can be used by IT administrators or by an operator's customer service representative to remotely control a user's phone in order to troubleshoot problems or show a phone user how to set up features.

So far, LogMeIn supports certain models of Windows Mobile, BlackBerry and Symbian phones.

An IT administrator can begin helping a phone user by logging into the LogMeIn browser-based management console. Provided that the phone has a small application installed, the administrator will see a simulated version of the phone in the console. The administrator can preload the applet onto all workers' phones or send the user an SMS message with the application. "

Self-help for cellphones.

"While large wireless carriers pour hundreds of millions of dollars into answering their subscribers' needs and solving their problems, companies like LogMeIn Inc., which allows problem smartphones to be taken over remotely by technology professionals, and SNAPin Software Inc., which automates most of the common customer complaints, are finding an opening...

For the cellphone industry, costs from customer complaints can add up quickly. On average, a customer will call four or five times a year, at a cost of $12 a call, according to Roger Entner, head of the communications practice for IAG Research.

Paying $48 to $60 a subscriber for customer care is a significant cost for major players, and Mr. Entner says customer care is among a carrier's top three expenses."

LogMeIn announces first web-based remote support tool for Smartphones.

"The support technician directs the device owner to a webpage, where a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in his hand."