Mobile Clinic: keeping mobile workforce management consistent.

[the entire article is worth reading... the following comments come from Ed Moore, OpenWeb product manager, Openwave Europe]

"When applying policies, what should be considered the most important areas to consider?
  • Security - The most obvious is security; do I have a password, when should it be changed, auto-locking?
  • Application Management - Installing applications and keeping them updated with current releases. Removing applications if no longer needed and carrying out inventory checks for licence compliance.
  • Settings Updates - Updating APNs and proxy settings plus application settings. You need to be careful this does not conflict with updates being sent from your mobile operator!
  • Manage Functions - Controlling access to functions on the handset; for example starting Bluetooth or shutting down the camera. This function can be useful in controlling costs as well as keeping staff focused, stopping video clip downloads, for example, can save data usage while also reducing the risk of 'inappropriate' content appearing on company machines.
  • Data Management - Backing up software and synchronising contacts...
A word of warning on smartphones: your mobile operator may also be interested in controlling ‘his’ customers and not necessarily in the same way you are! Be aware of the potential for downloads from the operator or changing of settings, too, these may not always be notified to you in advance."