LogMeIn announces first web-based remote support tool for Smartphones.

"The support technician directs the device owner to a webpage, where a small applet is downloaded to the mobile device. The end user is provided a connection code that can be given before connecting to the Internet or while speaking on a land line. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in his hand."