John Caddell writes: "Hamel talks frequently in the book of enrolling the entire company in innovation. Among all the obstacles to achieving this--the lack of democracy, the weight of inertia--the biggest one in my view is the information gap. Comparing the volume and depth of information I had access to when I was a senior executive to the paucity I had in any other position--the difference was staggering...
It's no wonder that people can't or won't contribute meaningful ideas for the future when they don't know what the strategy of the company is, or what the core competencies are, or what happy customers like and angry customers hate about the company."
