"According to a new telecom industry survey conducted by IBM, industry execs know that change is coming but they cannot bring themselves to discard their old ways. A full 69 percent 'expect business model transformation to be the primary source of value over the next five years.' Yet when asked where their priorities lie, they are, in order:
Network coverage (52 percent)
Customer reach (45 percent)
Customer knowledge (22 percent)
Customer service (16 percent)
Ease of use (11 percent)
Device control/management (8 percent)
Those numbers should be reversed... the fact is that only eight percent think they should give customers more control over their communications devices. They will eventually learn that such control is no longer theirs to give."
