"FOTA adoption has been a little bit slower in the United States, but this is quickly changing. In 2009 alone, more than 3.5 million devices were updated in the field using FOTA. While the problems addressed may not be earth shattering, they do include things like excessive power consumption, PTT issues, dropped calls, audio issues, problems with the contacts database, and problems with blue tooth connections. In short, a whole bunch of little things that would slowly drive a person mad.
Customer satisfaction and reducing churn are just part of the goodness of FOTA. Taking a greener, more global perspective, every time bugs are patched over-the-air, a trip to a store is eliminated, saving resources and reducing pollution. Maybe not much, but repeat even a very small thing often enough and it becomes a much bigger thing."
