- Data is critical to survival, and data revenue will help hold the line against falling voice revenue but not drive top-line growth. Service providers must therefore strike a careful balance between network investment, service deployment, and ongoing operational expenses such as those to support email and browsing. Frontline efficiency and customer satisfaction are critical to success, even more-so where unlimited use pricing plans are still common.
- Service providers understand they must operate in [a] world beyond the 'walled garden' and must drive revenue by playing an active role in the new open world of smartphones and app stores, building or partnering where appropriate. However, they are still developing their strategy.
- Service assurance and customer satisfaction, based on device and application ease of use, is critical in a world of competition and commoditization. In fact, this may be more important than just the basic investment in next generation networks.
InnoPath ActiveCare Supports Android, the iPhone, Blackberry, Symbian, and Windows phone.
"Recently, InnoPath commissioned a first-ever survey by the EIU [Economist Intelligence Unit]... Findings include: